Question 1

What does the gardener do each month?

Accepted Answer

During each visit, your gardener will perform tasks appropriate to the season and your garden's needs. This typically includes lawn mowing and edging, weed removal, hedge and shrub trimming, general tidying, and basic plant care. The specific tasks depend on your subscription plan and what's needed at the time of the visit.

Question 2

Do I get the same gardener each time?

Accepted Answer

Yes! We assign a dedicated gardener to your property who will handle all your regular visits. This means they'll get to know your garden, understand your preferences, and provide consistent care. In the rare event your gardener is unavailable, we'll send an equally qualified team member.

Question 3

What tools and equipment do you use?

Accepted Answer

Our gardeners bring all necessary professional-grade equipment including mowers, strimmers, hedge trimmers, and hand tools. You don't need to provide any tools or equipment. We also bring our own garden waste bags for removal.

Question 4

Do you remove garden waste?

Accepted Answer

Yes, we remove all green waste generated during the visit as part of our standard service. This includes grass clippings, hedge trimmings, weeds, and other organic matter. Large clearance jobs may incur additional disposal fees, which we'll discuss with you beforehand.

Question 5

What happens if the weather is bad?

Accepted Answer

If weather conditions make gardening unsafe or impractical (heavy rain, storms, frost), we'll reschedule your visit to the next available slot. You'll receive a notification about any changes, and we always aim to complete your scheduled visits within the billing period.

Question 6

Can I reschedule a visit?

Accepted Answer

Yes, you can reschedule visits through your dashboard with at least 48 hours notice. We understand that things come up, and we'll do our best to accommodate your preferred new date and time.

Question 7

What times are visits scheduled?

Accepted Answer

We typically schedule visits during weekday daytime hours (8am-5pm). If you have specific preferences or restrictions, let us know and we'll try to accommodate them when scheduling your gardener.

Question 8

What if the allotted hours are not enough?

Accepted Answer

If your garden regularly needs more time than your plan includes, you have two options: upgrade to a plan with more hours, or purchase extra hours at your plan's rate. Your gardener will let you know if they consistently need more time, and you can easily add hours through your dashboard.

Question 9

Can I purchase extra hours for one-off tasks?

Accepted Answer

Absolutely! You can purchase extra hours at any time through your dashboard. These are charged at your plan's extra hour rate and can be used for larger projects, seasonal tasks like spring cleaning, or any additional work your garden needs.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees. Your monthly subscription covers all regular maintenance visits. The only additional charges would be for extra hours you request, or specialist services like tree surgery which we'd quote separately.

Question 11

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. We don't require notice periods or charge cancellation fees.

Question 12

Can I pause my subscription?

Accepted Answer

Yes, you can pause your subscription for up to 3 months. This is useful if you're traveling or during winter months when less maintenance is needed. Simply pause through your dashboard, and we'll resume when you're ready.

Question 13

How do I upgrade or downgrade my plan?

Accepted Answer

You can change your plan at any time through your dashboard. Upgrades take effect immediately (pro-rated), while downgrades apply from your next billing cycle. Your gardener will adjust the scope of work accordingly.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe payment system. Subscriptions are billed automatically each month on your chosen billing date.

Frequently asked questions